Last Revised: July 8, 2025
Indo Doctors and its affiliates (“Indo Doctors,” “us,” “we”) are the author and publisher of the internet resource www.IndoDoctors.com (“Website”) and provide software, services, and applications, including but not limited to the mobile application ‘Indo Doctors.’ Our Services facilitate access to a wide variety of healthcare services, allowing Users to schedule both physical and online appointments with doctors, healthcare providers, and specialists. The platform offers a comprehensive database of healthcare professionals across various specialties, enabling Users to filter providers based on their needs and preferences. Our goal is to streamline the healthcare experience, ensuring Users can easily book appointments, manage healthcare schedules, make traveling for healthcare convenient, and receive high-quality care from trusted professionals (collectively referred to as “Services”).
This Global Privacy Policy (“Privacy Policy”) explains how we collect, use, share, disclose, and protect Personal Information about Users of the Services, including Practitioners, End-Users, and Website visitors (collectively “Users”), as defined in the Terms of Use at https://IndoDoctors.com/privacy. We created this Privacy Policy to demonstrate our commitment to protecting your privacy and Personal Information across all jurisdictions. Your use of and access to the Services is subject to this Privacy Policy, our Terms of Use, and any applicable jurisdiction-specific supplemental privacy policies (e.g., for the EU, UK, USA, Australia, Canada, UAE, and India). Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
By using the Services or providing your information, you confirm that you have read, understood, and agree to the practices and policies outlined in this Privacy Policy and consent to our collection, use, sharing, and disclosure of your Personal Information as described herein. If you do not agree with this Privacy Policy, do not use the Services or provide any information. If you use the Services on behalf of someone else (e.g., your child) or an entity (e.g., your employer), you represent that you are authorized to accept this Privacy Policy and consent to our data practices on their behalf.
Why This Privacy Policy?
This Privacy Policy is published to comply with global data protection laws, including but not limited to:
- India: Section 43A of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”).
- EU/EEA: General Data Protection Regulation (GDPR).
- UK: UK GDPR and Data Protection Act 2018.
- USA: California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other state laws.
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA).
- Australia: Privacy Act 1988 and Australian Privacy Principles (APPs).
- UAE: Federal Decree-Law No. 45/2021 on the Protection of Personal Data.
This Privacy Policy outlines:
- The types of Personal Information collected, including Sensitive Personal Information.
- The purposes, means, and modes of collection, usage, processing, retention, and destruction of such information.
- How and to whom Indo Doctors discloses Personal Information.
For jurisdiction-specific requirements, refer to our supplemental privacy policies at https://IndoDoctors.com/privacy.
Definition of Personal Information
“Personal Information” refers to any information that identifies, relates to, describes, or is capable of being associated with an individual, including but not limited to name, contact details, health information, and online identifiers. “Sensitive Personal Information” includes specific categories like health data, financial information, and biometric data, which require additional protections. These definitions may vary by jurisdiction, as detailed in supplemental policies.
User Acknowledgment and Consent
- Acceptance of Privacy Terms
By accessing and using the Services, each User consents to the Terms of Use and this Privacy Policy. If a User disagrees with any part of this policy, they must discontinue using the Services immediately.
- Required Information
Indo Doctors may require certain Personal Information to facilitate access and use of the Services. An indicative list of such information is available in the annexed Schedule.
- Voluntary Provision of Information
All information, including Personal Information or Sensitive Personal Information, is provided voluntarily. Indo Doctors may use such data for:
- Service delivery (e.g., telehealth consultations, appointment scheduling).
- Aggregated research and analytics.
- Commercial analytics to improve Services.
- Booking and communication purposes.
- Customer support and debugging.
- Transaction completion (e.g., payment processing).
Additionally, Indo Doctors may use information to: - Identify and contact Users.
- Publish anonymized data on the Website.
- Introduce new offerings and gather feedback.
- Improve software utility.
- Facilitate payment processing through verified third-party providers.
iii. Explicit Consent Requirement
Use and disclosure of Personal Information or Sensitive Personal Information require User consent, obtained in compliance with applicable laws.
- Liability Disclaimer
Indo Doctors is not liable for content or information exchanged in the Services, and Users waive claims related to service participation or content, to the extent permitted by law.
- Information Accuracy and Updates
Users must ensure the accuracy of their Personal Information. Updates can be made via account settings or by contacting support@IndoDoctors.com. Services may be restricted for inaccurate, outdated, or incomplete information.
- Account Deactivation and Data Retention
Users may request account cancellation at support@IndoDoctors.com. Indo Doctors retains data as needed for service provision or legal requirements and may anonymize data post-cancellation for analytics.
vii. Opt-Out of Non-Essential Communications
Users may opt out of marketing or promotional messages by emailing support@IndoDoctors.com.
viii. Billing Information Security
Indo Doctors securely handles payment details via encrypted payment gateways. Users should exercise caution with internet technology.
Collection of Personal Information
We collect the following categories of Personal Information:
- Identifiers: Name, email address, phone number, mailing address, IP address, account credentials.
- Sensitive Personal Information: Health data (e.g., medical history, treatment records, prescriptions), physical/mental health conditions, biometric information, sexual orientation.
- Professional Information: Practitioner qualifications, certifications, licensing details.
- Financial Information: Bank account, credit/debit card details, payment instrument details.
- Internet Activity: Browsing history, device details, ISP information, collected via cookies or analytics tools.
- Demographic Information: Gender, date of birth, postal code.
- Insurance Data: Insurance carrier and plan details.
- Other Information: Data voluntarily provided (e.g., via emails, letters, uploaded documents/images), including Practitioner data related to treatments.
- Usage Data: Appointment history and usage patterns.
Personal Information is collected directly (e.g., during registration, consultations) or indirectly (e.g., via cookies, third-party providers). Unregistered Users may provide limited information (e.g., name, phone number) for appointments, but full access requires account creation. Indo Doctors may use, collect, or disclose information freely available in the public domain without consent.
Collection of Usage Data
We automatically collect usage data (e.g., IP address, device details, browsing patterns, ISP) for trend analysis, service enhancement, and security. Cookies are used for technical, research, and administrative purposes. Users may disable cookies via browser settings, which may limit features. Third-party websites linked through our Services have their own privacy policies, and we are not responsible for their practices.
End-User Registration and Information Handling
- Registration Process and Data Collection
End-Users must provide Personal Information or Sensitive Personal Information during registration. End-Users should review this Privacy Policy before submitting data. Non-consenting Users must refrain from using or registering.
- Amendment and Access of Personal Information
If data is submitted inadvertently, End-Users may access, modify, or delete it via Website options or by contacting privacy@IndoDoctors.com. Users may request confirmation of data possession or deletion.
- Purpose of Personal Information
Personal Information identifies Users within the system. Non-identifiable data (e.g., usage patterns) may be shared or sold in anonymized form for research, statistical, or business intelligence purposes.
- Aggregated Data Usage
Anonymized data (e.g., demographics, health information) may be used to enhance software design, advance research, develop new technologies, integrate findings into products, or collaborate with third parties for analytics.
- Consent for Data Use by Partnered Providers
End-Users engaging with “Assured” badge Practitioners consent to sharing relevant data (e.g., medical records) with Indo Doctors for effective service delivery.
- End-User Communication Preferences
We may communicate via email, SMS, phone, or notifications. Users can update preferences in account settings.
- Surveys and Promotional Activities
Participation in surveys or contests is optional, and responses are anonymized to improve Services.
- h. Data Confidentiality Obligations
Employees and data processors maintain confidentiality of Sensitive Personal Information, adhering to industry-standard security protocols.
- Third-Party Data Transfers
Data shared with third-party providers (e.g., for payment processing) is subject to confidentiality agreements compliant with applicable laws.
- Reorganization or Asset Sale
In case of reorganization or asset sale, Personal Information may be transferred to the acquiring entity, which will use it per this Privacy Policy.
- Cookies and Temporary Data
Casual Website visitors do not have Sensitive Personal Information collected. Visitors may clear cookies to remove temporary data.
- Transition from Casual Visitor to End-User
Visitors submitting Personal Information become End-Users, subject to this Privacy Policy.
Confidentiality, Privacy, and Security Measures
- We store Personal Information securely using managerial, technical, operational, and physical controls compliant with global standards.
- Only authorized employees, agents, or third parties access data on a need-to-know basis, bound by confidentiality agreements.
- Users are responsible for securing login credentials and logging out after sessions. Report unauthorized activity to support@IndoDoctors.com.
- Indo Doctors may retain and share records as required by authorities or requested by Users.
- “Assured” badge Practitioners may securely share limited treatment data with User consent.
- We are not liable for third-party breaches beyond our control or external events (e.g., hacking).
International Data Transfers
Personal Information may be transferred to jurisdictions like India, the USA, or the EU for service provision. We use safeguards such as encryption, Standard Contractual Clauses (SCCs), or the EU-U.S. Data Privacy Framework (DPF) to comply with applicable laws. Refer to jurisdiction-specific policies for details.
Processing Data for Minors or Individuals with Guardians
Before processing data for minors or individuals under guardianship, Indo Doctors will obtain verifiable consent from a parent or legal guardian, in accordance with applicable laws.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete Personal Information.
- Restrict or object to processing.
- Port data to another provider.
- Withdraw consent for non-essential processing.
To exercise these rights, contact support@IndoDoctors.com. Jurisdiction-specific rights are detailed in supplemental policies.
Data Storage
Personal data is stored in secure, structured databases using SQL (Structured Query Language) format. These databases are hosted on trusted servers or cloud platforms that adhere to recognized international security standards. Access to stored data is restricted through role-based controls, and all data is encrypted both at rest and in transit. We retain data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Where required, data may be stored in specific geographic regions to comply with local data localization laws. We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of all stored data.
Data Protection Officer
For concerns, contact our Data Protection Officer:
Email: support@IndoDoctors.com
Mail: [Insert Indo Doctors’ global office address, if applicable]
Inquiries and Grievances
For inquiries or grievances, contact support@IndoDoctors.com. Jurisdiction-specific complaint mechanisms are provided in supplemental policies.
Policy Updates
We may modify this Privacy Policy at our discretion. Significant changes will be communicated via Website notices or email. Continued use implies consent to updates. We encourage parental oversight of minors’ internet use and handle any accidental data collection sensitively.
Annex: Information Collection by Service Type
Disclaimer: This Global Privacy Policy is supplemented by jurisdiction-specific policies for the EU, UK, USA, Australia, Canada, UAE, and India, available at https://IndoDoctors.com/privacy. In case of conflict, the supplemental policy prevails for Users in that jurisdiction.